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MI65018
By Guest on 12th March 2019 08:01:05 AM | Syntax: TEXT | Views: 1



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  1. Visitor navigated to Customer Support - Xiaomi Store Pakistan
  2. V1552376170920169
  3. 12:36
  4. Hi
  5. Customer Support (Me)
  6. 12:36
  7. Hi,
  8. How can I help you?
  9. V1552376170920169
  10. 12:36
  11. I've purchased your home care kit
  12. and I think the control hub is faulty
  13. it doesn't sync with my iPhone app
  14. 12:37
  15. I've tried every possible solution google has
  16. can you send me a replacement?
  17. Customer Support (Me)
  18. 12:37
  19. Your order number please
  20. V1552376170920169
  21. 12:38
  22. MI65018
  23. also I would like to return the Bulb and get Wifi socket
  24. Customer Support (Me)
  25. 12:39
  26. Kindly wait for a moment
  27. 12:40
  28. Can you share error you are getting while connecting
  29. V1552376170920169
  30. 12:42
  31. Connection Error
  32. not lights blinking so I am unable to troubleshoot
  33. Customer Support (Me)
  34. 12:42
  35. Do you have any android device ? have you tried with it ?
  36. V1552376170920169
  37. 12:42
  38. Yes it doesn't work
  39. Customer Support (Me)
  40. 12:43
  41. with android as well ?
  42. V1552376170920169
  43. 12:43
  44. same error
  45. Connection Error
  46. Customer Support (Me)
  47. 12:43
  48. Have you selected main land china in locale ?
  49. V1552376170920169
  50. 12:43
  51. yes
  52. and tried with Singapore as well
  53. Customer Support (Me)
  54. 12:44
  55. Kindly share a video of android device with main land china selected to our whatsapp number 03111942664
  56. V1552376170920169
  57. 12:44
  58. what will that do?
  59. 12:45
  60. I can send it later on when I get home.
  61. Customer Support (Me)
  62. 12:45
  63. We will try to troubleshoot
  64. V1552376170920169
  65. 12:49
  66. I'm giving you all the information for you to troubleshoot
  67. I followed all the steps
  68. it ends with connection error no blinking lights.
  69. Customer Support (Me)
  70. 12:56
  71. If you are sure then i will initiate pickup , please note we will pickkup the product and will check if product has issue we will issue you a free replacement, if found OK we will send you back the same product with 2 way shipping charges
  72. Please confirm
  73. V1552376170920169
  74. 12:58
  75. why can't you just send the technician over?
  76. they can check it there
  77. I'm happy to pay a fee for the visit.
  78. Customer Support (Me)
  79. 12:58
  80. Sir we are online store based in Islamabad
  81. V1552376170920169
  82. 12:59
  83. you have no local support in karachi?
  84. Customer Support (Me)
  85. 12:59
  86. No Sir
  87. V1552376170920169
  88. 12:59
  89. okay, so tell me how can I initiate refund for one A/c socket and the Philips bulb
  90. well more of an exchange than a refund
  91. Customer Support (Me)
  92. 13:00
  93. Sir we have replacement warranty policy , We dont have exchange/refund policy



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