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Godaddy chat2
By Guest on 16th May 2019 02:27:26 AM | Syntax: TEXT | Views: 3



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  1. Thank you for contacting sales and support chat, my name is Flory. How may I help you today?
  2. You at 5:50, May 16:
  3. hey iam having a issues with a plugin called revolution slider and its been a few days since their support have been diagnosing the problem
  4. You at 5:50, May 16:
  5. today they asked me this https://imgur.com/a/OpACaW7
  6. Flory at 5:52, May 16:
  7. Hi I see that you are needing help with wordpress site plugin
  8. Let me surely check that for you
  9.  
  10. Flory at 5:52, May 16:
  11. What is the issue you see>
  12. You at 5:52, May 16:
  13. well my plugin cant download templates
  14. You at 5:52, May 16:
  15. it just gives a error
  16. Flory at 5:53, May 16:
  17. May I know he error?
  18. Flory at 5:53, May 16:
  19. the *
  20. You at 5:53, May 16:
  21. sure 1 second
  22. You at 5:54, May 16:
  23. https://imgur.com/FwE8Inp
  24. You at 5:54, May 16:
  25. there you go
  26. You at 5:54, May 16:
  27. on the top right side
  28. Flory at 5:54, May 16:
  29. Yes I seeen tht
  30. Flory at 5:55, May 16:
  31. May I know if you have tried to through a private window?
  32. You at 5:55, May 16:
  33. ye
  34. You at 5:55, May 16:
  35. i have even given the slider revolution support guy login
  36. You at 5:55, May 16:
  37. credentials and he has tried stuff to fix it
  38. You at 5:56, May 16:
  39. but so far he just told me to ask for that ip trace
  40. You at 5:56, May 16:
  41. which i showed you
  42. Flory at 5:57, May 16:
  43. may I ask you to try it now once and see if you are able t do it on a incognito window /.
  44. Flory at 5:57, May 16:
  45. okay are you trying to the IP trace?
  46. You at 5:57, May 16:
  47. ill try it in incognito
  48. Flory at 5:57, May 16:
  49. ure
  50. Flory at 5:57, May 16:
  51. sure *
  52. You at 5:58, May 16:
  53. same error
  54. Flory at 5:59, May 16:
  55. okay
  56. Flory at 5:59, May 16:
  57. Let me se
  58. Flory at 5:59, May 16:
  59. Please help me with the customer # and 4 digit call in pin
  60.  
  61. You at 5:59, May 16:
  62. ok
  63. You at 6:00, May 16:
  64. ...........
  65. You at 6:00, May 16:
  66. ...........
  67. Flory at 6:00, May 16:
  68. Thank You.
  69. Flory at 6:01, May 16:
  70. allow me 2 mins
  71. You at 6:01, May 16:
  72. sure
  73. Flory at 6:01, May 16:
  74. Thank You.
  75. Flory at 6:02, May 16:
  76. please confirm the domain name ?
  77. You at 6:02, May 16:
  78. desertthrill.com
  79. You at 6:02, May 16:
  80. https://desertthrill.com/
  81. Flory at 6:02, May 16:
  82. okay thank you
  83. Flory at 6:03, May 16:
  84. Allow me 5-7 mins
  85. Flory at 6:03, May 16:
  86. While I ceck that for you
  87. You at 6:03, May 16:
  88. sure
  89. Flory at 6:03, May 16:
  90. Chcek*
  91. Flory at 6:03, May 16:
  92. Thank You.
  93. Flory at 6:06, May 16:
  94. may I confirm the plugin name ?
  95. You at 6:07, May 16:
  96. Revolution Slider
  97. Flory at 6:07, May 16:
  98. Thank You.
  99. Flory at 6:14, May 16:
  100. Thank You. for your time
  101. You at 6:14, May 16:
  102. no problem
  103. Flory at 6:14, May 16:
  104. May I know if you are trying to download the plugin via wordpress admin ?
  105. You at 6:15, May 16:
  106. iam trying to download templates from the plugin
  107. You at 6:15, May 16:
  108. it has premade templates
  109. You at 6:15, May 16:
  110. and yes its from admin
  111. Flory at 6:16, May 16:
  112. WordPress admin?
  113. You at 6:16, May 16:
  114. from the wordpress admin
  115. You at 6:16, May 16:
  116. yes
  117. Flory at 6:19, May 16:
  118. Thank You. for being conneced
  119. You at 6:19, May 16:
  120. yup iam here
  121. Flory at 6:20, May 16:
  122. Unfortunately, that is out of our scope of support. They can try to content the plugin developer and ask more details or they can get wordpress premium support.
  123. Flory at 6:20, May 16:
  124. The advance team has forwarded a link
  125. Flory at 6:20, May 16:
  126. and advised you to also try to disable plugins.
  127. you can also increase php resources using .user.ini
  128. You at 6:20, May 16:
  129. already did that
  130. You at 6:20, May 16:
  131. yesterday
  132. Flory at 6:20, May 16:
  133. https://kriesi.at/support/topic/ajax-error-error-slider-revolution-can-anyone-re-create/
  134. You at 6:21, May 16:
  135. so what do i tell their support ?
  136. You at 6:21, May 16:
  137. that you cant trace route? the urls that they gave you
  138. You at 6:22, May 16:
  139. doesnt really make sense the plugin worked before
  140. You at 6:22, May 16:
  141. its the most selling slider plugin on wordpress
  142. You at 6:22, May 16:
  143. and iam having issues with it i cant really understand whats wrong when it worked before
  144. Flory at 6:23, May 16:
  145. I understand your concern
  146. Flory at 6:23, May 16:
  147. did check with the tema they have said it is not with in our scope but did give few steps to follow
  148. Flory at 6:23, May 16:
  149. They ahve also informed you to try it after sometime
  150. You at 6:24, May 16:
  151. okay i have been having this same problem for 6 days now
  152. You at 6:24, May 16:
  153. ill try it after some time i guess
  154. Flory at 6:24, May 16:
  155. Sorry for the trouble
  156. Flory at 6:24, May 16:
  157. I have let them know about this issue since long
  158. Flory at 6:24, May 16:
  159. Time is advisable
  160. You at 6:25, May 16:
  161. okay thank you
  162. Flory at 6:25, May 16:
  163. Wou appreciate if it works after sometime
  164. Flory at 6:25, May 16:
  165. As it an internal error
  166. Flory at 6:25, May 16:
  167. No worries you welcome
  168. Flory at 6:25, May 16:
  169. Was there anything else that I can assist you with?



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